Norm Accountability Model (Serbia Hub)
This fishbowl model demonstrates how we can foster a culture of mutual respect and accountability, especially when norms are not met.
If we believe in democracy, we must also practice self-governance—taking collective responsibility for how we show up in our communities and teams.
In Serbia, Gorana’s team leaned into this practice by fostering a culture of mutual respect and accountability. When norms weren’t met, they didn’t resort to blame. Instead, they engaged in direct and honest conversations rooted in emotional presence and collective responsibility to understand why the norm was broken and how it could be prevented in the future. These moments strengthened team trust and built hope.
Watch the fishbowl below to see this in action.
What do you think was the key choice moment for Gorana that enabled this learning moment to arise?
Marshall Ganz reminds us: In public relationships, respect is more important than being liked. While this can be challenging—especially for those of us who are natural people-pleasers—it is through this kind of accountability that we build both personal and collective agency.
For more resources
Read the full report of Adapting Organizing Practices: How LCN Hub Leaders Build Power in Their Communities – Hubs Showcase Write-up.